Your Privacy Is Our Responsibility
Your personal information is completely safe at 999dg. In this policy, we clearly explain what information is collected, how it is used, and what your rights are.
Introduction & Scope
This privacy policy ("Policy") applies to all members who use the 999dg platform and related services ("Services"). By accessing the 999dg website or creating an account, you are considered to have fully accepted the terms of this Policy.
We believe that every player's privacy is a fundamental right. That is why at 999dg we collect only the information that is strictly necessary to operate the service and ensure security. Your information is never sold to any third party or shared unnecessarily.
This policy has been prepared with users located in Bangladesh in mind. We comply with applicable data protection laws and guidelines. If you have any questions, please contact us at [email protected].
What Information Is Collected
999dg collects information in two main ways — what you provide directly, and what is collected automatically while you use the service.
Information You Provide Directly
The information you provide yourself includes:
- Full name and date of birth
- Email address
- Mobile number (for bKash, Nagad, Rocket, Upay verification)
- Password (stored in encrypted form)
- Payment identity details (mobile banking number)
- Identity verification documents (where applicable)
Automatically Collected Information
What is automatically recorded while using the platform:
- IP address and device type
- Browser and operating system information
- Session duration and login date/time
- Page views and navigation history
- Gaming history and betting activity
- Information collected via cookies and similar tracking technologies
How Your Information Is Used
999dg uses collected information only for the following purposes:
To create new accounts, verify identity, and keep your profile secure.
Reliable processing of deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
To detect suspicious activity, prevent account hacking, and maintain the overall security of the platform.
To provide assistance via live chat and email and ensure issues are resolved quickly.
To continuously improve the platform's functionality and usability by analysing user experience.
To keep you informed of important account-related notifications and relevant offers based on your preferences.
To identify problematic behaviour at an early stage by monitoring gaming history and provide necessary support.
Cookies & Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small data files stored on your device. 999dg uses the following types of cookies:
- Essential Cookies: Indispensable for maintaining login status, session security, and the core functionality of the platform.
- Functional Cookies: To remember your language preferences, display settings, and personalised experience.
- Analytical Cookies: To understand which parts of the site are used most — you are not directly identified through these.
- Security Cookies: To prevent fraud and account misuse.
You can control cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.
Information Sharing & Disclosure
999dg does not sell your personal information to any third party. However, limited information may be shared in certain specific circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure, and security service providers. These partners may use the information only for the purpose of providing the service and are bound by confidentiality agreements.
Legal Obligations
Necessary information may be provided in response to court orders, government directives, or valid requests from law enforcement agencies.
Fraud & Money Laundering Prevention
Information may be shared with relevant agencies in the interest of preventing financial crime and investigating fraud.
Data Retention & Deletion
How Long Information Is Kept
Necessary information is retained for as long as your account is active. Even after an account is closed, some information may be kept for a set period to meet legal obligations — particularly records of financial transactions.
Data Deletion Requests
You may request that your personal information be deleted. However, immediate deletion may not be possible in cases of active investigations, legal obligations, or ongoing financial disputes. To request deletion, contact us at [email protected].
All data storage methods are secured under SSL encryption and access control systems.
Your Rights
You have the following rights over your personal information at 999dg:
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
If the information we hold about you is inaccurate, you may request that it be corrected.
Right to Erasure
The right to request that your personal information be deleted in certain circumstances.
Right to Object to Processing
The right to object to certain processing of your information, including marketing communications.
Right to Data Portability
The right to receive your information in a structured, commonly used format.
Right to Withdraw Consent
The right to withdraw consent for any data processing that is carried out on the basis of consent.
To exercise any of the rights listed above, write to us at [email protected]. We will respond to your request within a reasonable time. Identity verification may be required.
Protection of Minors
999dg is for users aged 21 and above only. We do not intentionally collect personal information from any minor. Age verification is a mandatory step in the registration process.
If we become aware that a minor's information has been collected inadvertently, that account will be closed immediately and the relevant information will be deleted. If you have information about this, please notify us immediately at [email protected].
Data Security Measures
Technical Safeguards
999dg uses industry-standard security technology to keep your information safe:
- SSL/TLS Encryption: All data transfers take place through encrypted channels.
- Password Hashing: Your password is never stored directly — only a one-way hash is kept.
- Access Controls: Only authorised staff have access to specific data.
- Regular Security Audits: Platform vulnerabilities are identified and addressed.
- Two-Factor Verification: Additional verification is triggered for suspicious logins or transactions.
However, no data transfer over the internet is entirely risk-free. Although we take every precaution, absolute security cannot be guaranteed. If you notice anything suspicious on your account, notify us immediately.
Policy Changes
999dg may update this privacy policy from time to time. For any significant changes, we will:
- Publish the updated date on this page.
- Notify registered members via email or by posting a notice on the site.
- For major changes, we may ask you to agree to the new policy before continuing to use the service.
If you continue to use 999dg services after a change, you will be considered to have accepted the new policy. We therefore recommend reviewing this page periodically.
Third-Party Services
The 999dg platform works with various game software providers, such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt. These providers operate under their own privacy policies.
For payment processing, mobile financial service providers such as bKash, Nagad, Rocket, and Upay follow their own privacy policies and terms. 999dg is not responsible for the privacy practices of these third parties.
We recommend reading the privacy policy of any third-party service before using it.
Contact Us
Privacy-Related Enquiries
If you have any questions about this privacy policy, wish to access or correct your information, or need assistance with any other privacy-related matter, please contact us:
[email protected]
Available 24/7
We provide support in both Bengali and English. We will endeavour to respond to your request in a timely manner depending on its nature.
To learn more about 999dg or for assistance with your account, visit our other pages: