999dg Responsible Gaming — Your safety is our priority
Gaming should be a source of fun, not a burden — 999dg is always here to ensure a safe and controlled playing experience.
What is responsible gaming and why does it matter
Online gambling and casino games are a form of entertainment for many people. However, without proper management, they can lead to financial and mental health problems. 999dg believes that every player's experience should be enjoyable, safe, and in control.
Responsible gaming means staying consciously in control of your time and money, understanding your own emotions, and asking for help when needed. The 999dg platform offers a number of tools to help keep you safe.
Online betting and casino games have become increasingly popular in Bangladesh. 999dg believes it is important to raise player awareness in this environment. That is why we do not just provide games — we are also committed to creating a safe gaming environment.
Healthy gaming guidelines
- Set a fixed budget and stick to it.
- Set a time limit — decide in advance how long you will play each day.
- Avoid chasing losses by placing more bets to recover money you have lost.
- Avoid playing when you are drinking or under mental stress.
- Prioritise spending time with family and friends.
21+ Age limit and protection of minors
Strict restrictions for minors
The 999dg platform is for players aged 21 and above only. Age verification is mandatory when opening an account. If any minor attempts to open an account using an adult's identity, that account and all its transactions will be cancelled.
If there is anyone under 21 in your household, make sure they cannot access your 999dg account or device. Keep your login details private and use a password lock on your device.
To protect minors, you can use parental control software on your browser or device. This helps prevent unauthorised access. Our support team can provide guidance if needed.
Protection tools in your hands
999dg gives you a number of practical tools to help you control your own gaming. Using these tools makes it easy to stay safe.
Deposit Limit
Set a limit on how much you deposit per day, week, or month. Once a limit is set, it will not be possible to deposit beyond that amount, making it easier to avoid overspending. The minimum deposit amount at 999dg is ৳300.
Time-Out
Use the Time-Out feature if you want to pause gaming for a set period. You can take a break ranging from one day up to several weeks. During this time, your account remains active but playing or placing bets will not be possible.
Self-Exclusion
If you feel that controlling your gaming is becoming difficult, use the self-exclusion option. Once activated, your account will be completely suspended for a set period and you will not be able to access it.
Activity History
Log in to your account to view your deposit, withdrawal, and betting history. Analyse your own gaming patterns and make changes if needed. Transparency is the first step toward responsible gaming.
Alert Notifications
999dg automatically sends alerts if unusual changes are detected in your activity. Do not ignore these notifications — take action promptly.
Direct Support
If you experience any issues at any time, contact 999dg via 24/7 live chat or email. Our support team assists in both Bengali and English.
Recognise the signs of a gambling problem
A gambling problem does not always appear all at once — habits can develop gradually. Be alert if you notice any of the following signs in yourself or someone you know:
- Feeling a repeated urge to place more bets to recover money you have lost.
- Spending more time or money than you planned.
- Being unable to stop playing, or feeling restless when you try to stop.
- Neglecting family, friends, or work to spend more time gaming.
- Borrowing money or dipping into savings to fund gambling.
- Being dishonest with family about your gambling.
- Trying to relieve stress through gambling.
Seeking help is not a sign of weakness
If you recognise that your gambling is getting out of control, do not delay — seek help. The 999dg support team is ready to stand by you with complete confidentiality.
To activate self-exclusion or temporarily close your account, write to us via live chat or at [email protected].
Remember, acknowledging a problem and asking for help takes courage.
How to set limits and manage your account
Log In to Your Account
Go to the 999dg website and log in to your account with your credentials. Always use a strong password to stay secure.
Open the responsible gaming settings
Go to the "Responsible Gaming" option in your account settings. You will find all protection tools in one place.
Set your deposit limit
Set a daily, weekly, or monthly deposit limit. Once set, you will need to wait before you can increase the limit — this is intentional.
Activate Time-Out or self-exclusion
Take a temporary break if needed, or activate self-exclusion for a longer period. The support team will assist you through the process.
Contact support
If you run into any issues or a tool is not working, let us know immediately via live chat or at [email protected]. We are available 24/7.
Budget planning tips
Before you start playing, decide how much money you will spend on gaming this month. It should be a small portion of your total income.
- Keep your gaming money separate — do not mix it with household expenses.
- Decide in advance how long you will play each session.
- After a win, withdraw your profit rather than placing additional bets.
- Review your activity history at the end of each month.
- Take regular breaks — gaming is for entertainment only.
Need help? 999dg Support is always here
24/7 assistance — in Bengali and English
For any questions, concerns, or issues related to responsible gaming, the 999dg support team is always ready. Your information will be kept completely confidential.
Contact us at any time to activate self-exclusion, change your deposit limit, or temporarily close your account.
Professional support
If you feel that a gambling problem is becoming serious, you should seek advice from a mental health professional. 999dg encourages you to take the right steps forward.
If you cannot face a gambling problem alone, talk to your family or trusted friends. Seeking professional help takes courage.
Play — but responsibly
Play for fun, not as a burden. All protection tools at 999dg are in your control.
Common questions about responsible gaming
Find answers to the most common questions about responsible gambling here.