999dg Terms & Conditions

999dg is an online gaming and betting platform that provides casino games, slots, sports betting, and live gaming services to Bangladeshi users. These terms and conditions ("Terms") apply to the use of the 999dg website and all associated services.

By accessing our website, creating an account, or using any service, you are considered to have fully read, understood, and agreed to these Terms. If you disagree with any part of these Terms, please refrain from using our platform.

These Terms may change from time to time. 999dg will post a notice on the platform regarding any changes. Continued use of the platform after any changes means you have accepted the revised Terms.

To create an account and use services on 999dg, the following eligibility requirements must be met:

• You must be 21 years of age or older.
• You must be located in a jurisdiction where online gaming or betting is not prohibited.
• Each person may hold only one account.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Accounts are for personal use only — operating an account on behalf of a third party is prohibited.

Registration Process

During registration you will need to provide a valid mobile number, email address, and a strong password. 999dg may at any time request additional documents as part of a Know Your Customer (KYC) process. Failure to complete identity verification may result in the account being restricted or closed.

You are solely responsible for ensuring the security of your 999dg account. Please follow the guidelines below:

• Do not share your login credentials (username and password) with anyone.
• Use a strong, unique password and change it regularly.
• If you notice any suspicious activity, notify our support team immediately.
• Make sure to log out after using a public or shared device.

Any activity carried out from your account will be considered as performed by you, including in the event of unauthorised access by a third party. 999dg is not responsible for losses arising from unauthorised use of your account or third-party access.

999dg supports financial transactions through the most widely used mobile banking methods in Bangladesh.

Supported Payment Methods

Deposits and withdrawals on 999dg can currently be made via bKash, Nagad, Rocket and Upay. Please note that Rocket is the mobile wallet service of Dutch-Bangla Bank.

Limits & Timeframes

• Minimum deposit: ৳300 (per method)
• Minimum withdrawal: ৳1,000
• Withdrawal processing time: typically 5–30 minutes

Withdrawal Terms

A deposit must have been made using the same method before a withdrawal can be requested. Your account must be verified to submit a withdrawal request. Withdrawals may be temporarily held if any active bonus wagering requirement remains incomplete.

999dg monitors all transactions under its Anti-Money Laundering (AML) policy. If suspicious activity is detected, the account will be reviewed and the relevant authorities will be notified if necessary.

999dg offers various bonuses and promotional offers. By accepting these offers, the following conditions automatically apply.

Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳10,000. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. A deposit of ৳22,000 or more earns the maximum bonus of ৳10,000, giving a total balance of ৳32,000.

Wagering Requirement

Before withdrawing bonus funds, a 25x wagering requirement must be completed. Wagering is calculated based on the bonus amount only. For example: ৳1,000 bonus × 25 = ৳25,000 in bets must be placed before winnings from the bonus can be withdrawn.

General Bonus Policy

• Bonuses are available to eligible users only — 999dg reserves the right to determine eligibility.
• If bonus abuse or fraudulent use is detected, the bonus and any associated winnings will be forfeited.
• While one promotion is active, another promotion may not be available at the same time.
• 999dg reserves the right to modify, suspend, or cancel any promotion.

To maintain a fair and safe gaming environment on 999dg, every user must follow the code of conduct below:

• All games must be played fairly — the use of any software, bots, or automation tools is prohibited.
• Manipulating game outcomes or exploiting system errors or vulnerabilities is strictly prohibited.
• You must treat other players with respect.
• If any game error or technical issue occurs, support must be notified immediately.

Fair Play Policy

999dg uses certified Random Number Generator (RNG) technology to ensure fair play. All game outcomes are independent and unbiased. Live casino games are operated by professional dealers and broadcast in real time.

The SSL encryption and security measures on the 999dg platform keep users' personal and financial information protected.

The following activities are strictly prohibited on the 999dg platform:

• Using the platform for money laundering or transactions involving illegal funds.
• Adding funds to an account using stolen or unauthorised payment methods.
• Filing chargebacks or fraudulent refund claims.
• Attempting to gain unauthorised access to another user's account.
• Hacking or cyberattacks intended to compromise the platform's security systems.
• Abusing the bonus system or using fraudulent methods to obtain bonuses.
• Operating an account on behalf of a minor or giving them access to gaming.
• Using the platform to facilitate betting through third-party services.

999dg places the highest priority on protecting your personal information. We use SSL encryption and advanced security technology to keep your data safe.

Our detailed policy on data collection and use is described on the Privacy Policy page, which forms part of these Terms.

Use of Cookies

The 999dg website uses cookies to improve user experience, manage sessions, and enhance service quality. By using the site, you consent to the cookie policy.

999dg will not be held liable in the following cases:

• A game is interrupted due to loss of internet connection or a technical issue.
• Issues caused by faults in third-party software or services.
• Account losses resulting from user negligence or failure to follow instructions.
• Bonus or winning amounts incorrectly displayed due to display errors — 999dg reserves the right to void funds obtained as a result of a technical error.
• Force majeure events (natural disasters, government restrictions, war, etc.).

999dg always endeavours to ensure uninterrupted service, but temporary disruptions may occur due to maintenance or upgrades. Advance notice will be given in such cases where possible.

999dg reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Breach of any provision of these Terms.
• Suspicion of fraudulent or illegal activity.
• Failure to cooperate with identity verification.
• At the user's own request (for self-exclusion or responsible gaming purposes).

Self-Exclusion

If you feel your gaming habits are getting out of control, you can contact our support team to request a temporary or permanent closure of your account. More information on this is available on the Responsible Gaming page.

Funds After Account Closure

If the account is closed for reasons other than a breach of terms and conditions, the opportunity to withdraw any valid balance will be provided. In the case of a breach of terms and conditions, all bonuses and related winnings may be forfeited.

If you have a complaint regarding any decision or action by 999dg, please follow the process below:

• Step 1: Submit your complaint to our customer support via live chat or email.
• Step 2: The support team will review the complaint and respond.
• Step 3: If the resolution is not satisfactory, escalate to higher management.

Including your account details, transaction information, and relevant screenshots when submitting a complaint will help reach a faster resolution. 999dg is committed to considering all complaints fairly.

999dg reserves the right to change, revise, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the platform.

For significant changes, a notice will be sent to your registered email or posted on the platform. It is your responsibility to review these terms and conditions regularly. Continued use of the platform after any changes will be considered as your acceptance of the revised terms.

Entire Agreement

These terms and conditions, the privacy policy, and any other policies published by 999dg together form the entire agreement between you and 999dg. Any prior oral or written agreements will be replaced by these terms and conditions.

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining terms will remain in full effect.